SHIPPING & HANDLING


What shipping methods are available?
Canada post Ground (Canada & US)
3-9 business days Depending on distance (INCLUDING Process time)

canada post ground (Int'l)
5-20 business days Depending on distance(including processing time)

*Business day: Monday to Friday, excluding holidays. 

Can I Pick up my orders?
Yes. Pickups are offered to shoppers in the Vancouver area. At checkout, enter your shipping address and select "Local pickup" as the shipping method. an email will be sent to you once your order has been processed to set up a time for pick up.

refer to our studio hours. you can also make an appointment with our team via email (info@blackcandlesoc.com). 

Which areas do you ship to?
We ship throughout North America and welcome international orders. *Some restrictions may apply.

Can I Track my order?
Once your order has been shipped, a confirmation email will be sent to you with a tracking number on canada & Us packages. You can track your package by clicking on the number or enter the number on carrier's website. Tracking is not available for orders outside Canada and the US, a reference number will be provided.

How are charges calculated?
Our shipping and handling charge is compensation for costs related to processing your order, including the handling, packaging and delivery of the products you have purchased. Shipping cost is based on a product's weight and delivery destination.

How long will my order take?
All in-stock orders are processed within 24-48 hours of receiving the order, and are shipped the next business day. Refer to Shipping Method for shipping time.

How do I return merchandise for refund?
BCS is committed to your satisfaction. We also understand that everyone's taste and scent palette is different. That's why We offer a 100%  guarantee on OUR products. Simply e-mail us info@blackcandlesoc.com, and one of our representatives will provide assistance. If we have sent you a product in error, you can keep it and we will send you the correct one.

Product Guarantee
If you are not 100% satisfied with our product, just return it within 14 days for a FULL refund, credit or replacement of the product, not including shipping and handling. All product must be in its original and re-sellable condition.