We accept returns and exchanges on all candle CATEGORY product. You may return the unused item in its original packaging and form within 7 days of your purchase with receipt or proof of purchase. If 7 days or more have passed since your purchase, we cannot offer you a refund, a credit will then be offered. Please note: MIST Room Sprays are final sale.
Upon receipt of the returned item, we will carefully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at [firstname.lastname@example.org].
Refunds do not include any shipping and handling fees. Shipping charges for all returns must be prepaid and insured by shipper. Shipper is responsible for any loss or damage to the package during shipment. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. Black Candle Supply Company is not responsible for damage on item from shipping and transportation.