customer service

What's the quickest way to get assistance?
Our team will be happy to check on your current order, resolve a problem or answer your product questions. Contact us via email (info@blackcandlesoc.com), or social media: Facebook messenger, twitter DM or instagram DM.

Can I get a product sample?
if you are a buyer looking to wholesale our products we're happy to provide some samples, cover the shipping cost and we're in business. Contact our team for details: (info@blackcandlesoc.com).

Send a comment or suggestion?
We always look feedbacks to better serve our customers. Your comments are always welcome, positive or negative, send your feedback to (info@blackcandlesoc.com).

HOW TO ORDER

How do I shop online?

Select what you would like to buy and click on the "ADD TO cart" button. item selected will be added to your shopping cart with an option to continue shopping. when you are done, click on "checkout" or "Shopping cart" and you will be directed to the checkout menu.

At the checkout menu you are able to enter your shipping and billing information. The site will then calculate the shipping cost for your order. Once you are ready to pay, you will be asked to enter your credit card information at the secure checkout page. Once your order has been received and processed, you will receive an email alert from us with a tracking number of your order. 

Will I see my total cost before ordering?
Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review at checkout before you submit your order.

How do I check order status?
a tracking number will be sent to you via email once your order has been shipped. click on the tracking number and it should take you to the carrier's site where you can check the status of your package. if the link does not work, please copy and paste the tracking number on the carrier's site.

Can I change or cancel an order?
we can only offer a full refund if the order has not been processed. full credit can be issued if the order has been processed.

Can I get a discount if i buy multiples?
price breaks are only offered to wholesalers. if you are a buyer who's looking to wholesale our products, email our team at info@blackcandlesoc.com

Can I order a custom Candle?
In rare case, we do offer custom work, all depending on the specifications required and how busy we are. Email our team and see what we can do, no guarantees though.